I’ve had an accident… what do I do?
Had an Accident? We’re Here to Help
Our Smash Repair Process
At Complete Body Craft, we make accident repairs simple and stress-free. From your first call to final pickup, our team will guide you every step of the way—ensuring your vehicle is restored to its pre-accident condition quickly, safely, and professionally.
🚗 Can My Vehicle Be Driven?
If you’re unsure, don’t drive it.
Driving a damaged vehicle can be unsafe and may lead to additional damage that isn’t covered by your insurer.
🚚 Need a Tow?
We offer 24/7 towing assistance.
📞 Call us now: (02) 6032 8225
We’ll organise fast, reliable towing to get your vehicle safely to our workshop.
📝 How to Lodge Your Insurance Claim
You can lodge a claim directly with your insurer, or we can assist you through the process.
- Bring your policy details if available
- Don’t worry if you don’t have them—we can still help
- We work with all major insurance companies
🔎 Helpful Insurance Resource
For general insurance guidance, visit:
understandinsurance.com.au
(Provided by the Insurance Council of Australia)
Your Repair Journey – Step by Step
1. Vehicle Arrival
Your vehicle is brought to our workshop—either driven in or towed.
2. Damage Assessment
We thoroughly assess the damage and prepare a detailed repair estimate.
3. Approval Process
We submit the estimate to your insurer (or directly to you for private work).
4. Repairs Begin
Once approved, we order parts and begin repairs using advanced equipment and quality materials.
5. Ready for Pickup
We’ll contact you as soon as your vehicle is ready—fully repaired and looking like new.
Need Help Right Now?
If you’ve had an accident and need smash repairs in Rutherglen or North East Victoria, contact Complete Body Craft today.
We’ll handle the process from start to finish—so you can get back on the road with confidence.
